Shipping & Returns

Shipping & Returns

Please note that in the following text, ‘THO’, ‘our’ and ‘we’ refers to The Home Office. ‘You’ and ‘your’ refers to the customer.

We have recently been experiencing delays due to covid, please be assured that our teams are working hard behind the scenes to ensure shipments are processed as quickly as possible and delays are kept to a minimum.

We will continue to get your orders to you as quickly as possible. Please be advised that dispatches of in-stock items may be impacted with possible delays of up to 3 to 5 business days, on top of the usual dispatch time. Thank you in advance for your patience and understanding.

Estimated Delivery Times

Items that are in stock and need no modifications usually leave our warehouse within 2 to 3 business days.

Items that are in stock but require modification usually leave our warehouse within 10 working days. These items will be listed on our website as having a lead time of 2 weeks or more. If you require stock by a certain date please contact our friendly team who will be able to give you a more accurate timeline on the arrival of your purchases.

Please note that lead times on non-stocked and customised orders vary greatly. If your order is not in stock you will receive notification via email within 2 working days of placing your order. We will at this time advise of approximate lead times on your order.

Please note that lead times are an estimate only. Actual delivery times may vary.


If a number of items are ordered from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations.

All items are delivered by either Australia Post or a Third Party Courier or our dedicated THO delivery team.

A signature will be required upon delivery to your shipping address, at which point responsibility for your purchased goods passes to you. If no one is at the shipping address to accept the delivery, the goods may be returned to our warehouse at your expense. We can arrange for delivery at an alternative time, at your expense.

THO requires a street, residential, or business address for all deliveries as we cannot deliver items to a PO Box. All deliveries are to the front door and ground level only.

The service and delivery of goods by third party couriers are strictly to the front door and/ or ground floor only by a single delivery driver. As such, this service does not include:

  • Carrying product/s inside, upstairs, or in elevators
  • Placing product/s, and
  • Removing packaging or wrapping.

It is the client’s responsibility to ensure the lift has sufficient access space. Due to security and liability restrictions of our carriers, the customer is responsible for bringing all items into their home, so we recommend that you have someone available to help you carry bulky items into your home.

If your delivery is in Sydney metropolitan area and access is difficult, not to ground floor, or you require product/s to be carried inside or upstairs, please inform us in advance or when you place an order, as we may be able to get our dedicated THO delivery team to deliver, additional charges will apply. Informing us pre order about any difficulties you may experience with delivery will allow our team to customise a delivery solution at the most cost effective price.

Deliveries occur Monday to Friday during normal business hours. If you require delivery outside business hours in the Sydney Metropolitan or Wollongong region, please contact our team to see if this is possible for your order. This service will incur a separate delivery charge.

Pick Up Order

Pick-up is available from our warehouse in Taren Point NSW, for certain orders. Please contact THO direct if you would like to collect your order from our Sydney warehouse as some of our items are distributed from Melbourne warehouses so there would be a shipping charge on those items to come to Sydney. We will contact you when your item is ready for collection to arrange a pick up date and time.

Delivery Costs

Delivery costs for your purchase are calculated and displayed in the shopping cart. Delivery costs are also automatically calculated when you checkout and are displayed as a line item in your costs.

Tracking your Order

Tracking information is available for most orders. Your tracking information will be sent to you once your shipment has been booked with the courier.


The majority of our products are easy to assemble and come with straight forward instructions. Should you require assistance assembling your purchase and the assembly is to take place in Sydney, Melbourne or Brisbane metropolitan areas, THO offers an assembly service. Please contact us to discuss costs and availability of this service.

Change of mind returns

We hope you enjoy the products that you purchase from The Home Office (THO). In the event that you change your mind and no longer want an item, you have 14 days from date of delivery to return the product to our Sydney warehouse. Returned items need to be in their original condition within all of their original packaging, accompanied by the original invoice or order confirmation. Your refund will be less any freight charges that have been incurred and in the event that the goods arrive back to THO in anything other than ‘as new’ condition we reserve the right not to approve the refund or to pass on any restocking costs as required. Should THO approve any amount of refund, it will be made via the method of payment you used to make your purchase. Refunds will be processed as soon as the goods have arrived into our warehouse and have been assessed by our Team.

A change of mind return item must be in ‘as new’ condition. This means that it must not be faulty, assembled, used, damaged, altered, or in any way different from its original condition including the packaging it came in.

Items not eligible for change of mind returns include:

  • Custom made items
  • Desks from the Jamieson range
  • Clearance items
  • Items that have been assembled

The Home Office shall not be liable for any indirect loss or damages whatsoever, including consequential loss, loss of profits, loss of opportunity or loss of use.

Damaged Returns

In the unlikely event that your item arrives damaged or faulty please notify THO as soon as possible. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. We recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied with your purchase.

If an item arrives and is damaged, please take photos or video clearly showing the damage and contact us as soon as possible, ideally within 2 business days of receiving your delivery. THO will arrange to have the damaged goods returned back to us and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals. Alternatively, if the damage is minor enough, we may suggest self-repair, with an offer of compensation.

The Home Office shall not be liable for any indirect loss or damages whatsoever, including consequential loss, loss of profits, loss of opportunity or loss of use.

Incorrect item returns

In the unlikely event that you receive the incorrect item, contact us within 3 days of receiving your delivery. We will offer to send you the correct item and arrange for the pickup and return of the incorrectly shipped item at no cost to you. Incorrect goods must be returned unopened, unused and in new condition with all original packaging, accessories and/or manuals.

The Home Office shall not be liable for any indirect loss or damages whatsoever, including consequential loss, loss of profits, loss of opportunity or loss of use.


All products sold by THO carry a warranty ranging from 1-7 years depending on the product. Refer to the product page on our website for details.

You are entitled to a replacement or refund if the product has a major failure. If the product is repairable, you will be entitled for free of charge repairs and services. Please contact us as soon as reasonably possible to submit a warranty claim. You may be required to send us images of the damage/fault to aid in our assessments. Please do not return an item before submitting a warranty claim, as you may be responsible for any associated expenses.

Our warranty policy does not cover the following:

  • Normal wear and tear
  • Damage arising from improper assembly or modification
  • Damage arising from abnormal use or abuse
  • Damage, wear and tear as a result of improper or lack of maintenance and/or care
  • Damage to external or product packaging only
  • Insignificant minor variations in dimensions, colour, grain or finish
  • Insignificant minor imperfections or superficial blemishes
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